Frequently asked questions
Will my cat actually use the product?
Most cats are attracted to the texture and will naturally prefer scratching the mat instead of your furniture.
How do I clean the product?
Simply wipe it with a damp cloth; it’s durable and reusable.
How long does it take to get a tracking number?
The tracking number is usually provided within 24–48 hours after the order is processed. Once generated, customers can track their Petzo order immediately.
How to get in touch?
Contact our international support team at +55 (16)99367-6714.
What is the estimated delivery time?
The average delivery time is 5–8 working days, depending on your location.
What if my product arrives damaged or becomes unavailable?
You can request a full refund or a replacement product.
What happens if my product gets lost?
You will receive a full refund or a free replacement.